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W21C Patient Safety Podcast

This podcast is about patient safety and quality improvement in healthcare, and is produced with the support of W21C - a research and innovation centre in the Cumming School of Medicine at the University of Calgary, Canada. Please visit and to reach us. Email

Jul 25, 2014

(click POD to listen)
In this episode Dr. Selena Au defines PFCC and highlights its importance by sharing a case in which a young girl experienced a tragic adverse event that could have been prevented by better use of family centred care.
After listening to this podcast listeners will be able to:
  • Define patient and family centred care
  • Describe a situation where the healthcare system could become safer by integrating PFCC
  • List the lessons learned from Josie King's story
  • Describe Condition H
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